We want you to be happy with everything you buy from us.
In the unlikely event that you get it wrong and end up buying something they already have, or simply they do not like, you can exchange it for something else. In this case the shipping costs are covered by you.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
You can return any item at no additional cost to you in the following circumstances:
· Our mistake: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible.
· Defective items: If you receive a product with a manufacturer's defect, please contact us within 2 days of receiving your order to arrange for a replacement
· Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible. To expedite your claim, please email email@example.com with photographs of the package and damaged contents.
Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for return. A small bend or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
Non-returnable Items: These items are ineligible for return due to consumer safety and/ or to ensure product integrity:
· Seasonal products
· Products with digital content
· Food and consumable items
· Personalised creations
· Personalized creations, our party bags and activity kits can only be returned if the goods inside are faulty.
You may cancel you order within 24 hours of placing it and so long as it has not been shipped already.
For any additional questions please call us at +302103639182, or email us at firstname.lastname@example.org.