- Shipping Costs
Collect from ZOUZOU
If you are in Athens you can collect your order from our store ZOUZOU, where we will be happy to meet you!
If your products are readily available in our store, you can pick up your order within an hour; otherwise we will need a couple of days to complete your order. Once your order is ready we will contact you as you prefer, either my phone or email.
Please bring a digital or print copy of the confirmation email and an ID. If someone else is coming, they’ll need a copy of the confirmation email and an ID to grab the order. This way we know who’s picking it up.
Voukourestiou Street 26, Athens 10671, tel. +302103639182.
Monday 10:00 – 15:00
Tuesday 10:00 – 20:30
Wednesday 10:00 – 15:00
Thursday 10:00 – 20:30
Friday 10:00 – 20:30
Saturday 10:00 – 15:00
Sunday – closed
NOTE: We reserve your products for 3 working days once your order has been made, after that your order will be cancelled without any notification from us. If you find you will delay please contact us in time so we can accommodate you.
We want you to be happy with everything you buy from us.
In the unlikely event that you get it wrong and end up buying something they already have, or simply they do not like, you can exchange it for something else. In this case the shipping costs are covered by you.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return. We are unable to refund shipping costs.
You can return any item at no additional cost to you in the following circumstances:
· Our mistake: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible.
· Defective items: If you receive a product with a manufacturer's defect, please contact us within 2 days of receiving your order to arrange for a replacement
· Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible. To expedite your claim, please email email@example.com with photographs of the package and damaged contents.
Please note that a minor packaging flaw that doesn't affect the contents is not considered a defect or damage for return. A small bend or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes.
Non-returnable Items: These items are ineligible for return due to consumer safety and/ or to ensure product integrity:
· Seasonal products
· Products with digital content
· Food and consumable items
· Personalised creations
· Personalized creations, our party bags and activity kits can only be returned if the goods inside are faulty.
You may cancel you order within 24 hours of placing it and so long as it has not been shipped already.
For any additional questions please call us at +302103639182, or email us at firstname.lastname@example.org.